Moussecakes mousse cake
RETURN POLICY
NOTRE PROMESSE

Because our mousse cakes are delivered fresh and chilled, orders unfortunately cannot be returned. Every product is prepared and checked with the greatest care before it leaves our kitchen.

Not happy with your order

If your order arrives damaged or does not meet your expectations, contact our customer service as soon as possible. Send a clear photo of the product so we can assess the situation. We will then find a suitable solution together.

Please note:

As these are fresh foods, we cannot handle complaints about products that have been eaten completely. Notice after the first bite that something is not right? Take a photo straight away and contact us, so we can assess your complaint quickly and fairly.

How to reach us

Get in touch via our contact page or send an email to info@moussecakes.com. We aim to reply within 24 hours.

FAQ

Questions? We have answers

Can I return my order?

Because our cakes are freshly made and kept chilled, orders unfortunately cannot be returned. Every product is put together and packed with the greatest care to guarantee quality. Not happy with your order? Get in touch and we will find a solution together.

What if I am not happy with my order?

Your satisfaction comes first. Not happy? Contact us within 24 hours of receiving your order. We look at every report personally and find a suitable solution together.

How do I request a refund?

Email our customer service with your order number, a description of the problem and a photo if possible. We aim to reply within 24 hours and to process any refunds within 5 to 7 working days.

What if my order was not delivered?

Did you not receive your order on the expected delivery date? Contact us right away at info@moussecakes.com and we will find a solution together.